Privacy Policy

Last updated: September 2026

1. Controller

Elenza Espresso Machines International Limited, 367–375 Queen's Road Central, Hong Kong ("Elenza", "we", "us") is the controller responsible for the personal data described in this policy. Contact: support@elenza.com.hk.

2. What we collect

We collect only the data needed to operate this store and the dealer program: contact details you provide (name, email, company, address), order and shipping information, dealer-application details, and basic technical data (such as browser and device information) generated automatically when you use the site.

3. Why we process it

We process this data to fulfil orders, manage dealer accounts and access, respond to enquiries, send service communications, and, where you have opted in, send newsletters. We keep collection to what is necessary for these purposes (data minimization) and do not sell personal data to third parties.

4. Cookies

This site uses essential cookies required for cart, checkout and account functionality, and, where enabled, analytics cookies to understand site usage. You can control cookies through your browser settings.

5. Sharing

We share data with service providers strictly as needed to run the store (for example, payment processing, shipping and IT hosting), each bound by appropriate confidentiality and data-protection obligations.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or request deletion of your personal data, and to withdraw consent to marketing at any time. To exercise these rights, contact support@elenza.com.hk.

7. Retention

We retain personal data only as long as necessary for the purposes above or as required by law.

8. Changes

We may update this policy from time to time; the current version always applies and is published on this page.